Customer Quality Engineer
Ivrea, Via Torino, 9, Rivoli, Piedmont, Italy Engineer Jobs
Job Description
Orienta Spa is seeking a Customer Quality Engineer for a client in the automotive industry. The role focuses on maintaining customer satisfaction through quality assurance and effective problem resolution.
Responsibilities
- Manage customer complaints and develop action plans
- Monitor and manage customer ratings
- Oversee customer audits and approval procedures
- Conduct structured problem-solving activities
- Organize and manage customer visits
- Analyze customer KPIs with monthly reporting
- Ensure compliance through continuous monitoring of quality portals.
Requirements
- Years in Automotive Quality role
- Proficient in complaints management (8D Report)
- Knowledge of Kaizen methodologies
- Familiarity with customer quality portals
- Understanding of KPIs and customer satisfaction
- Experience in process audits
- Core quality tools: PPAP, APQP, FMEA, SPC, MSA
Qualifications
- Excellent communication and interpersonal abilities.
- Analytical skills Problem-solving abilities
- Communication skills
- Interpersonal skills
Benefits
- Competitive salary package
- Opportunities for professional development
- Dynamic work environment
- Health and wellness programs.
How to Apply
Use one of the application methods provided for this job.